Four foundations to achieve 2020 targets  Resolve legacy issues and expense one-off costs, bulk of residual targeted to be expensed in 2017  Accelerate income momentum through enhanced customer servicing in the core bank  Achieve significant further cost efficiency, with accelerating JAWS from 2017 across the 3 core businesses  Improve RWA productivity across PBB, CPB and NWM – achieve a further gross £20bn reduction in the core bank by end Q4 2018 (pre any offsetting volume growth) 2020 target operating profile 12+% Sub-50% C:I 13% CET1 ROTE(1) ratio ratio (1) 23 12%+ is the non adjusted, ‘as reported’ RoTE 2020 target