We are building a more sustainable bank Customer Focused Responsible Business Working at RBS • This year, for the first time, we have chosen to integrate our • 757 branches now have financial and non-financial • We increased the number of Digital Zones where performance to show how we female leaders to 34% in 2016. customers can sign up for our are building a more sustainable Our 2020 target is to have at digital banking services. bank. least 30% women in our top three leadership layers by • DigiDocs service helped • We outperformed our 2020 business area. more than 40,000 customers targets of 20% carbon, 5% benefit from a faster, more water and 50% paper reduction • Times Top 50 Employer for convenient and secure targets during 2016. Women. application experience this year. • We published an interim • 13th in the Top 100 Stonewall statement in December 2016 Index (+19 places since 2015). • RBS continues to provide setting out our approach to the multiple physical channels UK Modern Slavery Act. • Delivered leadership training for serving customers, to almost 16,000 leaders including Post Office branches, • We engaged colleagues via through a comprehensive mobile banking vans alongside bank wide ‘Determined to 'Determined to lead' our existing network of Make a Difference’ campaigns programme. branches and ATMs. and logged over 2,500 activities to reduce our environmental • Won a Gold award from Ministry • We opened a further 40,860 impact. of Defence Employer recognition Foundation accounts in 2016. scheme. Foundation accounts are an • Recorded highest level of improved version of our Basic external recognition winning • We attained Silver status in the bank account. multiple awards for our Business Disability Forum’s sustainability achievements. Disability Standard.