Personal & Business Banking Targeted customer segmentation while delivering more through digital channels Delivering for customers Increasing use of digital NatWest Intermediary Solutions Net Promoter Score Products sold through digital channels (m) 1.7 79 62 41 0.9 40 26 0.3 6 2011 2012 2013 2014 2015 2016 2013 2016 Medium term forecast 12% Share of new mortgage lending, compared to 8.8% market share 4.2 million active mobile banking users, up 19% during 2016 1.1m Reward current account customers Best mobile banking application £1bn NatWest lending fund supporting SMEs British Bank Awards 5* Business current account Customers transferred money using our app six Moneyfacts times per second during 2016 10