Sustainable banking “Sustainability goes hand in hand with building trust. If we act irresponsibly, we will lose trust. That applies not just to how we treat our customers, but also the wider role we play in society. I want us to be supporting businesses beyond just providing finance. I want us to be part of the businesses we serve. If our business customers succeed then we succeed as a bank and the UK economy succeeds as well. It is a virtuous circle and it makes sense. It is sustainable banking.” Ross McEwan, Chief Executive “We are building a more sustainable bank; a more responsible company, doing business in a more sustainable way. We consider the long-term impacts of our actions in our decision making, and we are proud that our enterprise and financial education programmes show the difference we’re making for our customers and communities. Continuing to live by our values and providing, simple and fair banking will help us to build trust for the long term.” Kirsty Britz, Director of Sustainability 63