CEO'S MESSAGE CONSOLIDATED RESULTS STATEMENTS RBS RESULTS CENTRE

Analysis of results Year ended Quarter ended 31 December 31 December 31 December 30 September 31 December 2016 2015 2016 2016 2015 Impairment (releases)/losses £m £m £m £m £m Loan impairment (releases)/losses - individually assessed 535 (406) (40) 217 (271) - collectively assessed 218 (35) (1) 176 (27) - latent (216) (408) (25) (202) (28) Customer loans 537 (849) (66) 191 (326) Bank loans - (4) - - - Total loan impairment (releases)/losses 537 (853) (66) 191 (326) Securities (59) 126 (9) (47) (1) Total impairment (releases)/losses 478 (727) (75) 144 (327) 31 December 30 September 31 December Credit metrics (1) 2016 2016 2015 Gross customer loans £327,478m £332,917m £315,111m Loan impairment provisions £4,455m £6,181m £7,139m Risk elements in lending (REIL) £10,310m £12,625m £12,157m Provisions as a % of REIL 43% 49% 59% REIL as a % of gross customer loans 3.1% 3.8% 3.9% Provisions as a % of gross customer loans 1.4% 1.9% 2.3% Note: (1) Includes disposal groups and excludes reverse repos. Key points 2016 compared with 2015  A net impairment loss of £478 million, 15 basis points of gross customer loans, compared with a net impairment release of £727 million in 2015.  Capital Resolution reported a net impairment loss of £253 million in 2016 compared with a release of £725 million in 2015. The loss for the year included a charge of £424 million in respect of the shipping portfolio reflecting difficult conditions in some parts of the sector.  Commercial Banking net impairment loss of £206 million was £137 million higher than 2015 principally reflecting a single name charge in respect of the oil and gas portfolio.  UK PBB reported a net impairment loss of £83 million compared with a net release of £7 million in 2015.  Ulster Bank RoI reported a net impairment release of €138 million compared with €194 million in 2015. The 2016 impairment release included a write back associated with the sale of a portfolio of loans. REIL reduced by €0.6 billion driven by the portfolio sale, partially offset by a widening of the definition of loans which are considered to be impaired.  REIL reduced by £1,847 million during 2016 to £10,310 million reflecting Capital Resolution run-down and a portfolio sale in Ulster Bank RoI partially offset by an increase in the shipping portfolio, foreign exchange movements and the implementation of a revised mortgage methodology in Ulster Bank RoI. REIL represented 3.1% of gross customer loans compared with 3.9% at 31 December 2015. Provision coverage was 43% compared with 59% at 31 December 2015, with the reduction largely driven by Ulster Bank RoI and Capital Resolution.  Excluding Ulster Bank RoI and Capital Resolution, REIL represented 1.5% of gross customer loans, compared with 2.0% at end 2015, and provision coverage was 54% compared with 56% in 2015. 26 RBS – Annual results 2016

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Highlights
Key metrics & ratios 2016 RBS performance summary Q4 2016 RBS performance summary Building a stronger RBS Building the number one bank for customer service Capital reorganisation IFRS9 2017 outlook Medium term outlook 2017 targets
CEO'S MESSAGE CONSOLIDATED RESULTS
ANALYSIS
Net interest income Non-interest income Operating expenses Impairment (releases) / losses Capital and leverage ratios
SEGMENT PERFORMANCE
PBB & CBP Total income by segment Impairment losses / (releases) by segment Loans & advances to customers (gross) by segment UK Personal & Business Banking Ulster Bank RoI Commercial Banking Private Banking RBS International NatWest Markets Capital Resolution Williams & Glyn Central items
STATUTORY RESULTS
Condensed consolidated income statement Condensed consolidated balance sheet Condensed consolidated statement of changes in equity Condensed consolidated cash flow statement
STATEMENTS RBS RESULTS CENTRE