CEO'S MESSAGE CONSOLIDATED RESULTS STATEMENTS RBS RESULTS CENTRE

Notes 3. Provisions for liabilities and charges Payment Other Residential Litigation protection customer mortgage and other Property insurance redress (1) backed securities regulatory and other Total £m £m £m £m £m £m At 1 January 2016 996 821 3,772 519 1,258 7,366 Transfer from accruals and other liabilities - - - - 19 19 Transfer - 21 - 50 (71) - Currency translation and other movements - - 118 18 28 164 Charge to income statement - 11 - 34 79 124 Releases to income statement - (8) - (1) (19) (28) Provisions utilised (85) (104) (16) (8) (69) (282) At 31 March 2016 911 741 3,874 612 1,225 7,363 Transfer from accruals and other liabilities - 35 - 5 14 54 Transfer 50 (50) 105 (105) - - Currency translation and other movements - 8 329 30 20 387 Charge to income statement 400 117 - 779 233 1,529 Releases to income statement - (5) - (12) (95) (112) Provisions utilised (114) (80) (72) (69) (146) (481) At 30 June 2016 1,247 766 4,236 1,240 1,251 8,740 Transfer from accruals and other liabilities - - 17 - - 17 Currency translation and other movements - - 92 7 19 118 Charge to income statement - 16 271 198 191 676 Releases to income statement - (12) (22) (26) (8) (68) Provisions utilised (102) (79) (78) (27) (176) (462) At 30 September 2016 1,145 691 4,516 1,392 1,277 9,021 Transfer from accruals and other liabilities - 2 - 12 3 17 Transfer - 2 - (19) 17 - Currency translation and other movements - 1 147 6 23 177 Charge to income statement 201 484 3,120 612 1,017 5,434 Releases to income statement - (4) (69) (34) (232) (339) Provisions utilised (93) (71) (962) (51) (297) (1,474) At 31 December 2016 1,253 1,105 6,752 1,918 1,808 12,836 Note: (1) Closing provision predominantly relates to investment advice, packaged accounts (including costs) and tracker mortgages. There are uncertainties as to the eventual cost of redress in relation to certain of the provisions contained in the table above. Assumptions relating to these are inherently uncertain and the ultimate financial impact may be different from the amount provided. RBS will continue to monitor the position closely and refresh the underlying assumptions. 56 RBS – Annual results 2016

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Highlights
Key metrics & ratios 2016 RBS performance summary Q4 2016 RBS performance summary Building a stronger RBS Building the number one bank for customer service Capital reorganisation IFRS9 2017 outlook Medium term outlook 2017 targets
CEO'S MESSAGE CONSOLIDATED RESULTS
ANALYSIS
Net interest income Non-interest income Operating expenses Impairment (releases) / losses Capital and leverage ratios
SEGMENT PERFORMANCE
PBB & CBP Total income by segment Impairment losses / (releases) by segment Loans & advances to customers (gross) by segment UK Personal & Business Banking Ulster Bank RoI Commercial Banking Private Banking RBS International NatWest Markets Capital Resolution Williams & Glyn Central items
STATUTORY RESULTS
Condensed consolidated income statement Condensed consolidated balance sheet Condensed consolidated statement of changes in equity Condensed consolidated cash flow statement
STATEMENTS RBS RESULTS CENTRE