CEO'S MESSAGE CONSOLIDATED RESULTS STATEMENTS RBS RESULTS CENTRE

Summary consolidated income statement for the period ended 31 December 2016 Year ended Quarter ended 31 December31 December 31 December 30 September31 December 2016 2015 2016 2016 2015 £m £m £m £m £m Net interest income 8,708 8,767 2,208 2,167 2,162 Own credit adjustments 180 309 (114) (156) (115) (Loss)/gain on redemption of own debt (126) (263) 1 3 (263) Strategic disposals 164 (157) - (31) (22) Other operating income 3,664 4,267 1,121 1,327 722 Non-interest income 3,882 4,156 1,008 1,143 322 Total income 12,590 12,923 3,216 3,310 2,484 Restructuring costs (2,106) (2,931) (1,007) (469) (614) Litigation and conduct costs (5,868) (3,568) (4,128) (425) (2,124) Write down of goodwill - (498) - - (498) Other costs (8,220) (9,356) (2,219) (2,017) (2,525) Operating expenses (16,194) (16,353) (7,354) (2,911) (5,761) (Loss)/profit before impairment (losses)/releases (3,604) (3,430) (4,138) 399 (3,277) Impairment (losses)/releases (478) 727 75 (144) 327 Operating (loss)/profit before tax (4,082) (2,703) (4,063) 255 (2,950) Tax (charge)/credit (1,166) (23) (244) (582) 261 Loss from continuing operations (5,248) (2,726) (4,307) (327) (2,689) Profit from discontinued operations, net of tax - 1,541 - - 90 Loss for the period (5,248) (1,185) (4,307) (327) (2,599) Attributable to: Non-controlling interests 10 409 (27) 7 20 Other owners 504 385 161 135 121 Dividend access share 1,193 - - - - Ordinary shareholders (6,955) (1,979) (4,441) (469) (2,740) Memo: Total income - adjusted (1) 12,372 13,034 3,329 3,494 2,884 Operating expenses - adjusted (2) (8,220) (9,356) (2,219) (2,017) (2,525) Operating profit - adjusted (1,2) 3,674 4,405 1,185 1,333 686 Notes: (1) Excluding own credit adjustments, (loss)/gain on redemption of own debt and strategic disposals. (2) Excluding restructuring costs, litigation and conduct costs and write down of goodwill. Details of other comprehensive income are provided on page 49. 19 RBS – Annual results 2016

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Highlights
Key metrics & ratios 2016 RBS performance summary Q4 2016 RBS performance summary Building a stronger RBS Building the number one bank for customer service Capital reorganisation IFRS9 2017 outlook Medium term outlook 2017 targets
CEO'S MESSAGE CONSOLIDATED RESULTS
ANALYSIS
Net interest income Non-interest income Operating expenses Impairment (releases) / losses Capital and leverage ratios
SEGMENT PERFORMANCE
PBB & CBP Total income by segment Impairment losses / (releases) by segment Loans & advances to customers (gross) by segment UK Personal & Business Banking Ulster Bank RoI Commercial Banking Private Banking RBS International NatWest Markets Capital Resolution Williams & Glyn Central items
STATUTORY RESULTS
Condensed consolidated income statement Condensed consolidated balance sheet Condensed consolidated statement of changes in equity Condensed consolidated cash flow statement
STATEMENTS RBS RESULTS CENTRE